j9 live Privacy Policy
Protecting your personal information is of the utmost importance to us. This policy describes how j9 live collects, stores, uses, and protects data.
1. Introduction and Scope
j9 live is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use our website, applications, and related services, why we collect it, and how it is handled.
Please read this policy carefully before using this website. By creating an account or using the platform, you are considered to have accepted the terms of this policy.
Our platform is for persons aged 21 and above only. Registration or use by minors is strictly prohibited. For more details, please read our Responsible Gaming Guidelines.
2. What Information We Collect
Registration and Identity Information
When you create an account at j9 live, we collect the following information:
- Full name (as per National ID card)
- Date of birth (for age verification)
- Mobile number
- Email address (where applicable)
- National ID or passport number (for identity verification)
- Address (within Bangladesh)
Financial and Transaction Information
To process deposits and withdrawals, we collect:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
We do not directly store any bank card numbers or CVV codes. All financial transactions are handled through secure encryption technology.
Technical and Usage Information
Information collected automatically while using the platform:
- IP address and device identifier
- Browser type and operating system
- Time of visit, pages viewed, and session information
- Game play history and betting activity
- Data obtained from cookies and similar tracking technologies
3. Purpose of Data Use
j9 live uses the information collected for the following purposes:
3.1 Service Operation and Improvement
- Creating, verifying, and managing accounts
- Processing deposits, withdrawals, and other financial transactions
- Providing customer support and resolving issues
- Improving platform performance and security
- Identifying and resolving technical problems
3.2 Security and Fraud Prevention
- Preventing unauthorised access to accounts
- Detecting and blocking suspicious transactions
- Ensuring age verification (in compliance with the 21+ rule)
- Preventing multiple accounts or fraudulent activity
3.3 Ensuring Responsible Gaming
We monitor your gaming activity to detect problematic behaviour at an early stage and provide necessary support. For more details on this, please visit our Responsible Gaming page.
3.4 Communications and Notifications
- Sending important notifications related to your account
- Informing you of relevant promotions and offers (with your consent)
- Notifying you of service changes or policy updates
4. Data Storage and Security Measures
Technical Security
j9 live uses industry-standard security technology to keep your information safe:
- SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
- Advanced firewall protection at the server level
- Suspicious activity detection system (IDS/IPS)
- Regular security audits and vulnerability assessments
- Hashed storage of sensitive data
Data Retention Period
We retain your information only for as long as necessary. All data is stored while your account is active. After an account is closed or becomes inactive, certain information may be retained for a specified period in accordance with applicable legal obligations.
Records of financial transactions and identity verification documents may be retained for an extended period as required by law.
Response to Data Breaches
If a security breach occurs that puts your information at risk, we will notify you as soon as possible and take the necessary remedial steps. In such a situation, we recommend contacting our support team.
5. Sharing Information with Third Parties
j9 live does not sell or rent your personal information. However, limited information may be shared in the following circumstances:
5.1 Service Provider Partners
Certain trusted third parties involved in payment processing (bKash, Nagad, Rocket, Upay, and banks), technical infrastructure, and customer support services receive the minimum information necessary. These partners are contractually bound to uphold our privacy standards.
5.2 Legal Obligations
Information may be disclosed on the basis of applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such cases, we provide only the information that is required.
5.3 Game Providers
Our game providers — including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe — may receive certain technical data for the purpose of operating games. However, they do not receive your financial or personal identity information.
5.4 Marketing Partners
If you have consented to promotional communications, limited demographic information may be used for analytics and advertising purposes. This consent can be withdrawn at any time.
6. Cookies and Tracking Technology
The j9 live website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and operate the core functions of the platform.
- Performance cookies: Used to monitor and improve website performance.
- Preference cookies: Used to remember your language, theme, and other preferences.
- Analytics cookies: Used to analyse user behaviour and improve the service.
6.2 Cookie Controls
You can disable non-essential cookies from your browser settings. However, this may limit certain features of the platform. Essential cookies cannot be disabled as they are required for the core operation of the service.
7. Your Rights and Controls
j9 live respects your rights over your information. You may request the following:
7.1 Right to Access Information
You may request to know what information we hold about you. We will provide that information within a reasonable timeframe.
7.2 Right to Correct Information
If any information we hold about you is incorrect, you may request a correction. Some information can be changed directly from your account profile; for other matters, please contact customer support.
7.3 Right to Withdraw from Marketing Communications
You can opt out of receiving promotional messages at any time. This can be changed from your account settings.
7.4 Account Closure Request
If you wish to close your account, you may submit a request through customer support. Please note that due to legal obligations, certain information may be retained for a specified period even after the account is closed.
8. Age Protection and Minors
The j9 live platform is strictly for persons aged 21 and above (21+). We do not knowingly collect any information from minors.
Age verification is mandatory during the registration process. If any user registers by providing a false age, their account will be closed immediately and any balance may be forfeited.
If you become aware of a minor using j9 live, please notify our customer support immediately.
9. International Transfer of Data
Our server and data processing infrastructure may be located in multiple countries. Even if your information is transferred outside Bangladesh, we ensure that adequate safeguards are maintained for such transfers.
Data protection standards equivalent to or higher than those in Bangladesh are ensured in the countries to which data is transferred. The relevant service providers are contractually bound to maintain our privacy standards.
10. Policy Changes and Updates
j9 live reserves the right to change or update this privacy policy at any time. For significant changes, we will endeavour to notify you in the following ways:
- Displaying a notification when you access the platform
- SMS notification to your registered mobile number
- Updating the "Last Updated" date at the top of this page
Continued use of the platform after an update will be considered acceptance of the revised policy. We also recommend reading our Terms and Conditions alongside this policy.
11. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.
11.1 Contact Methods
- Live Chat: Use the direct chat feature after logging in to the j9 live platform
- Email: [email protected]
11.2 Complaint Resolution
After receiving your complaint, we will investigate and respond within a reasonable timeframe. Simple complaints may be resolved immediately via live chat. For complex matters, we recommend submitting a detailed request by email.
To learn more about this policy and our services, you may visit our Frequently Asked Questions (FAQ) page.
j9 live keeps your information secure
We keep your personal information and financial transactions secure through SSL encryption, OTP verification, and advanced security measures. Our support team is always ready for any questions.